The GetSetGo family club has now closed.
All outstanding free swim credits will be honoured but must be used by March 31st. Thereafter we will not be running any free swim sessions.
All subscriptions have been cancelled from the 31st January. No further payments will be taken and all payments made to date cover up to and including the 31st January only.
Your swim subscription and associated contract will remain in full force and payments will be debited as usual on or around the 1st February.
All terms and conditions will remain the same.
We will continue to use perfect gym throughout February but are excited to inform you that we will be transferring to a dedicated swim software called CoursePro. This is software we have used for over 10 years with our sister Company (Swimming Rocks) and is a brilliant tool to manage your bookings and track progress. We will send you more details by way of a separate email and provide your log in details for HomePortal in the coming weeks.
The existing swim team will be staying and we will also be bringing more of our experienced team across from Swimming Rocks. All our Instructors will be given monthly training to keep them at the forefront of best practice and we will also be providing them with opportunities for further elevate their knowledge through external training courses in areas such as parent and baby certificates, SEN, autism and deaf friendly swim provision, advanced coaching techniques and operational management. Retention and engagement will be a key priority.
A full time cleaner has been employed for all the hours that we operate and who will be in sole charge of keeping the Swimming Academy venue spotless. We expect an immediate positive impact to be seen by customers.
To sign up for swimming lessons please call 0208 050 0070 or email [email protected]
In the absence of a dedicated buggy storage area, we kindly request that buggies are only brought to the venue when absolutely necessary. These should be wheeled though to the back area of the venue and stored respectfully to allow for best use of space. Baby class sizes will be reduced over time to assist this limitation. Under no circumstances will buggies be allowed in the changing rooms. Im sure you all agree that mucky wheels and bare feet are not a good combination!
At present no refreshments will be available onsite. You are more than welcome to bring your own drinks (no glass is permitted) however no food is to be consumed on poolside or in the changing rooms.
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