Terms and Conditions

Terms and Conditions

Go_Families! You have made a great choice by signing up to our Swim Academy.

Here is some information to make the most of your swimming lessons, along with our company policies, terms and conditions;

Use of the Facilities

You must comply with our club rules in force which relate to our opening hours, use of our facilities and your conduct.

Instructors and lessons may be subject to change at any time where necessary.

We reserve the right to refuse you access to the facilities and suspend or terminate your use of the services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these conditions or such refusal would otherwise be in the interests of other users. You will not be entitled to any refund in such circumstances.

The Company may at any time close the premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate events, programmes or on certain holidays.

Customers are requested to arrive for their booked lessons in good time. You may be refused entry if you are late for a lesson, or we may ask you to leave a class if we feel safety or enjoyment is in jeopardy.

Proper attire, as determined by the Company, must be worn in the swimming pool. Customers are requested to wear, at all times, appropriate clean footwear and must adhere to the no shoe areas on the poolside. 

We operate a strict double nappy policy in the swimming pool and we also request that no food or drink is consumed one hour prior to a swimming lesson or aquatic activity.

Except for service dogs, pets are not allowed in the premises. Smoking is not permitted anywhere in the premises or outside the front entrance of the building. 

Buggies and scooters must be stored in the relevant bay areas and are not allowed in the corridors, changing rooms or poolside. All guests must comply to any request from a member of the team regarding the removal of any of the items outside of the designated areas. 


Lessons are delivered on a weekly basis for 48 weeks or 50 weeks of the year. Please refer to the venue calendar for the calendar. Any further exclusions will be advertised in advance and deducted from your direct debit that month. Your payment is calculated for 48/50 weeks and charged equally over 12 months of the year. 

Exclusion dates are published on our website one year in advance but may be subject to change from time to time.

You will be charged monthly via direct debit and on the same day of each month. Where you start mid way through a month, you will be charged pro-rata for the remaining part of the month upfront and this payment will be taken by card. If you start after the direct debit cut off you will be charged pro-rata for the remaining part of the month plus the next month’s subscription in advance. 

Failed payments that are not remedied within 14 days will result in automatic termination of your booking.

You are able to cancel your subscription after a minimum period of 3 months and under the cancellation terms outlined in this document.

Discounted annual tuition payments can only be cancelled after a minimum term of 6 months. All previous lessons will be charged at full price if cancelled within 12 months and are subject to an administration fee. A credit note or refund will be provided upon written request.

Bookings are not confirmed until payment has been received. You will always be provided with a confirmation of your booking via email. 

Where a swimming lesson is cancelled by us, you will be offered a credit for the class which will be deducted from a future payment.

Fees and Charges

All lesson prices are advertised on the website and HomePortal.

We reserve the right to increase any fees and You will be given no less than 30 days notice of any price increase.

Cancellation Policy

You may terminate your lessons by giving us no less than one full payment months notice.

Your space will remain booked until the end of this notice period. Thereafter your space will be released and you will not be charged. You have the right to a cooling off period as outlined below. 

You are not able to cancel your subscription within the first 3 months of purchase unless within the cooling off period. The initial pro-rata payment does not form part of this 3 month period.

You have a legal right under the Customer Contracts Regulations 2015 to cancel within 14 days of when the date of the purchase is confirmed (Cooling Off Period). 

If you have cancelled within the cooling off period, you will be refunded the full amount less any classes taken. 

An administration charge of 15% is applicable on all refunds. 

If your booking was part of an offer or discount and you cancel within the cooling off period, the classes taken will be charged at full cost and you will be refunded any difference.

You may cancel your subscription outside of the above T&C’s for medical reasons only and by providing the relevant medical certificate. In these circumstances, no refunds or credits will be issued for payments already made. Future payments will be terminated. 

Discounted annual tuition payments can only be cancelled after a minimum term of 6 months. All previous lessons will be charged at full price if cancelled within 12 months and are subject to an administration fee. A credit note or refund will be provided upon written request.

To cancel you should contact the club in writing and via email the venue directly as to the email noted on your booking fact sheet.

Where the pool or instructor is unavailable for your lesson you will be notified as soon as possible before your lesson and a cover instructor will be provided. Where this is not possible a credit to the value of the class will be added to your GetSetGo! Account which will reduce a future direct debit payment. Lesson credits are not refundable.

Where a class is cancelled within your notice period, you will be offered a replacement lesson upon request. Lesson credits are not refundable.

You may be able to change your class time and day where there is availability.

Replacement lessons

Monthly subscriptions – You are able to ‘make up’ 2 lessons where you are unable to attend in a 12 month period. This benefit will renew on the anniversary of your start date and any unused benefit cannot be carried over.

Annual subscriptions – You are able to ‘make up’ 4 lessons where you are unable to attend in a 12 month period. This benefit will renew on the anniversary of your start date and any unused benefit cannot be carried over.

You must inform us in advance of the class you are unable to attend and a lesson credit will be placed on your account for future use.

Lesson credits cannot be refunded.

Replacement lessons are subject to availability and cannot be guaranteed.

You cannot replace lessons in your cancellation period or use your replacement lesson benefit to reduce your notice period.

Any unused replacement lessons will lapse upon termination.

Termination by us

We may terminate our agreement with you in the following circumstances:

(a) If you commit a serious or repeated breach of this agreement or the Club rules of booking and the breach, if capable of remedy, is not remedied within 7 days of a default notice.

(b) If any part of your direct debit remains unpaid 14 days after its due date for payment.

Health Commitment

Our staff hold relevant sector qualifications, lifesaving qualifications and are first aid trained but are not medically qualified, so if you have any doubts about your fitness or capability to exercise, you must get advice from a doctor first.

You must warrant and represent that you are in good physical condition and capable of engaging in exercise and must keep your family account up to date with all relevant medical information.

If through injury or other reason, such as pregnancy, you must consult a doctor before engaging in exercise and ensure that there is no medical or other reason why you are not able to engage in active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort or physical condition. 

You must not not use any club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other customers. 

You must comply with government guidance in relation to Covid-19 that is published from time to time. Such guidance will be available from the club.

You should familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions. 


For security reasons, club users and guests are asked to store personal belongings in the lockers provided whilst in a class. 

All usage of lockers is governed by the club terms and conditions.  

Lockers are provided on a daily basis only and items left overnight will be removed daily and treated as lost property.

Lost Property

All lost property found on the premises should be handed into a staff member.

Items whose ownership cannot be identified will be stored at the club for 2 weeks and then donated to local charities. 

Safety and Hygiene

In the interest of safety and hygiene, no crockery, glass or food are allowed in the changing rooms, swimming pool or other activity areas.  

No pets will be allowed in the club premises, with the exception of guide dogs.  

Entry to the club is only permitted via the main entrance.

Fire exits, which are clearly marked, and in the interest of safety, club users must not interfere with these doors for any reason.  

Buggies and scooters are only permitted in the designated buggy parks. All guests must comply to any request from a member of the team regarding the removal of any of the items outside of the designated areas. 

In the event of an emergency evacuation, customers must immediately make their way in an orderly fashion to the nearest available exit.


If any club user shall cause nuisance or annoyance to other members, or guests or staff, or misuse the facilities, or breach any etiquette guidelines, or generally behave inappropriately, we reserve the right to refuse admission or suspend or terminate access.  In particular, abusive language, threatening or violent behaviour will not be tolerated.  All children using the club must be supervised by an accompanying adult at all times.  

No photography (including the taking of images through a mobile phone) is allowed in the pool zone or changing rooms. 

You must observe and comply with the safety notices within the changing rooms


Only pushchairs and prams that can fold down are allowed into the club and must be stored in the designated ‘buggy park’ areas subject to club rules. 

Where the inside buggy park is full, you will be required to leave your buggy outside of the club. 

For reasons of safety, you are unable to keep your pushchair in the changing rooms or corridors. The club accepts no responsibility for lost or damaged items.

Data Protection

Your data privacy and security are important to us. All data is protected by the Data Protection Act of 1998.

Privacy, Data and Changes to our Terms and Conditions

GetSetGo will not use, or make available any personal information that we hold to any third party not directly responsible for, or connected with the servicing of your booking and will not use your personal information except to send you related service and marketing communications. You may request to remove your data from our systems at any time by writing to use via email and to the venue email found on your Venue Fact Sheet.

GetSetGo has the right to change these Terms and Conditions without giving you notice, but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such change

Your payment indicates that you have read and agree to these terms and conditions, which includes how your data will be processed.

Should you pay for a booking over the phone or online, it is your responsibility to have fully read and understood these terms and conditions and you have 14 days to cancel this agreement. All bookings past this date are fully subject to the terms outlined in this document. 


The Company will not accept liability for any damage or loss to any personal property brought into the Club’s premises. 

All activities are taken at the user’s own risk. 

The Company, nor their staff or partners shall be liable for personal injury sustained whilst on the club’s premises, except insofar as it can be proven that this relates to the wilful act, neglect or default of the Company or staff or partners. 

Customers who suffer an accident or injury on the club premises must report the accident or injury and the circumstances in which it occurred to the club immediately following the accident or injury.


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