Terms and Conditions
General
Go_Families! You have made a great choice by signing up to our Swim Academy.
Here is some information to make the most of your swimming lessons, along with our company policies, terms and conditions;
Use of the Facilities
You must comply with our club rules in force which relate to our opening hours, use of our facilities and your conduct.
Instructors and lessons may be subject to change at any time where necessary.
We reserve the right to refuse you access to the facilities and suspend or terminate your use of the services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these conditions or such refusal would otherwise be in the interests of other users. You will not be entitled to any refund in such circumstances.
The Company may at any time close the premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate events, programmes or on certain holidays.
Customers are requested to arrive for their booked lessons in good time. You may be refused entry if you are late for a lesson, or we may ask you to leave a class if we feel safety or enjoyment is in jeopardy.
Proper attire, as determined by the Company, must be worn in the swimming pool. Customers are requested to wear, at all times, appropriate clean footwear and must adhere to the no shoe areas on the poolside.
We operate a strict double nappy policy in the swimming pool and we also request that no food or drink is consumed one hour prior to a swimming lesson or aquatic activity.
Except for service dogs, pets are not allowed in the premises. Smoking is not permitted anywhere in the premises or outside the front entrance of the building.
Buggies and scooters must be stored in the relevant bay areas and are not allowed in the corridors, changing rooms or poolside. All guests must comply to any request from a member of the team regarding the removal of any of the items outside of the designated areas.
Health Commitment
Our staff hold relevant sector qualifications, lifesaving qualifications and are first aid trained but are not medically qualified, so if you have any doubts about your fitness or capability to exercise, you must get advice from a doctor first.
You must warrant and represent that you are in good physical condition and capable of engaging in exercise and must keep your family account up to date with all relevant medical information.
If through injury or other reason, such as pregnancy, you must consult a doctor before engaging in exercise and ensure that there is no medical or other reason why you are not able to engage in active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort or physical condition.
You must not not use any club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other customers.
You must comply with government guidance in relation to Covid-19 that is published from time to time. Such guidance will be available from the club.
You should familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions.
Lockers
For security reasons, club users and guests are asked to store personal belongings in the lockers provided whilst in a class.
All usage of lockers is governed by the club terms and conditions.
Lockers are provided on a daily basis only and items left overnight will be removed daily and treated as lost property.
Lost Property
All lost property found on the premises should be handed into a staff member.
Items whose ownership cannot be identified will be stored at the club for 2 weeks and then donated to local charities.
All wet clothing will be disposed of within 24 hours.
Safety and Hygiene
In the interest of safety and hygiene, no crockery, glass or food are allowed in the changing rooms, swimming pool or other activity areas.
No pets will be allowed in the club premises, with the exception of guide dogs.
Entry to the club is only permitted via the main entrance.
Fire exits, which are clearly marked, and in the interest of safety, club users must not interfere with these doors for any reason.
Buggies and scooters are only permitted in the designated buggy parks. All guests must comply to any request from a member of the team regarding the removal of any of the items outside of the designated areas.
In the event of an emergency evacuation, customers must immediately make their way in an orderly fashion to the nearest available exit.
Behaviour
If any club user shall cause nuisance or annoyance to other members, or guests or staff, or misuse the facilities, or breach any etiquette guidelines, or generally behave inappropriately, we reserve the right to refuse admission or suspend or terminate access. In particular, abusive language, threatening or violent behaviour will not be tolerated. All children using the club must be supervised by an accompanying adult at all times.
No photography (including the taking of images through a mobile phone) is allowed in the pool zone or changing rooms.
You must observe and comply with the safety notices within the changing rooms
Buggies
Only pushchairs and prams that can fold down are allowed into the club and must be stored in the designated ‘buggy park’ areas subject to club rules.
Where the inside buggy park is full, you will be required to leave your buggy outside of the club.
For reasons of safety, you are unable to keep your pushchair in the changing rooms or corridors. The club accepts no responsibility for lost or damaged items.
Please note that in our Knightsbridge club there are no buggy parking facilities. We highly recommend you do not bring a buggy as it will have to be stored outside.
Data Protection
Your data privacy and security are important to us. All data is protected by the Data Protection Act of 1998.
Privacy, Data and Changes to our Terms and Conditions
GetSetGo will not use, or make available any personal information that we hold to any third party not directly responsible for, or connected with the servicing of your booking and will not use your personal information except to send you related service and marketing communications. You may request to remove your data from our systems at any time by writing to use via email and to the venue email found on your Venue Fact Sheet.
GetSetGo has the right to change these Terms and Conditions without giving you notice, but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such change
Your payment indicates that you have read and agree to these terms and conditions, which includes how your data will be processed.
Should you pay for a booking over the phone or online, it is your responsibility to have fully read and understood these terms and conditions and you have 14 days to cancel this agreement. All bookings past this date are fully subject to the terms outlined in this document.
Liability
The Company will not accept liability for any damage or loss to any personal property brought into the Club’s premises.
All activities are taken at the user’s own risk.
The Company, nor their staff or partners shall be liable for personal injury sustained whilst on the club’s premises, except insofar as it can be proven that this relates to the wilful act, neglect or default of the Company or staff or partners.
Customers who suffer an accident or injury on the club premises must report the accident or injury and the circumstances in which it occurred to the club immediately following the accident or injury.
Site Specific Terms and Conditions
Golders Green, Putney and Fulham
Payments
Lessons are delivered for 50 weeks of the year. Please refer to the venue calendar for the annual dates. Any further exclusions will be advertised in advance. You are charged equally over 12 months of the year. The fee remains the same each month irrespective of how many lessons there are during the given period.
Exclusion dates are published on our website one year in advance but may be subject to change from time to time.
You will be charged monthly via direct debit and on the same day of each month. Where you start mid way through a month, you will be charged a pro-rata amount for the remaining part of the month upfront and this payment will be taken by card. If you start after the direct debit cut off you will be charged a pro-rata amount for the remaining part of the month plus the next month’s subscription in advance.
Failed payments that are not remedied within 14 days will result in automatic termination of your booking.
You are able to cancel your subscription after a minimum period of 3 full calendar months and under the cancellation terms outlined in this document. Your pro rata period does not fall part of your minimum term.
Discounted annual tuition payments can only be cancelled after a minimum term of 6 months. All previous lessons will be charged at full price if cancelled within 12 months and are subject to the administration fee as outlined in these terms and conditions. A credit note or refund will be provided upon written request. Any replacement lessons that have been provided will also be deducted from the refund.
Bookings are not confirmed until payment has been received. You will always be provided with a confirmation of your booking via email.
Fees and Charges
All lesson prices are advertised on HomePortal.
We reserve the right to increase any fees and you will be given no less than 30 days notice of any price increase.
Founder Membership prices for new clubs are valid for the first 3 months of lessons. The payment will automatically be increased in line with the prices advertised on HomePortal from month 4 onwards.
Class Cancellation
Where a swimming lesson is cancelled by us, your next direct debit will be reduced. If the class cancellation occurs after the direct debit cut off or is within your notice period and a deduction off your next fee is not possible you can request a refund by emailing your club.
Cancellation Policy
You may terminate your lessons by giving us no less than one full payment month’s notice.
Your space will remain booked until the end of this notice period. Thereafter your space will be released and you will not be charged. You have the right to a cooling off period as outlined below.
You are not able to cancel your subscription within the first 3 months of purchase unless within the cooling off period. The initial pro-rata payment does not form part of this 3 month period.
You have a legal right under the Customer Contracts Regulations 2015 to cancel within 14 days of when the date of the purchase is confirmed (Cooling Off Period). When a booking is made prior to a new club opening the 14 day cooling period will start from the date the club opens.
If you have cancelled within the cooling off period, you will be refunded the full amount less any classes taken and the administration charge as detailed in the Terms and Conditions. If your booking was part of an offer or discount and you cancel within the cooling off period, the classes taken will be charged at full cost minus the administration fee and you will be refunded any difference.
You may cancel your subscription outside of the above Terms and Conditions for medical reasons only and by providing the relevant medical certificate. In these circumstances, no refunds or credits will be issued for payments already made. Future payments will be terminated. Retrospective requests will not be accepted.
Discounted annual tuition payments can only be cancelled after a minimum term of 6 months. All previous lessons will be charged at full price if cancelled within 12 months and are subject to the administration fee as detailed in the Terms and Conditions. A credit note or refund will be provided upon written request to your club. Any replacement lessons that have been provided will also be deducted from the refund.
To cancel you should contact the club in writing via email.
Refunds
All refunds are subject to a fixed administration charge of 15%.
Refunds will be made to the original payment method within 21 days of the refund being authorised.
Replacement lessons
Monthly subscriptions – You are able to ‘make up’ 2 lessons when you are unable to attend in a 12 month period. This benefit will renew on the anniversary of your start date and any unused benefit cannot be carried over. Where you have taken a break in your lessons for a period of 3 months or less this will be considered part of your 12 month period.
You must inform us in advance of the class you are unable to attend and a lesson credit will be placed on your account for future use. Retrospective requests will not be accepted.
Lesson credits cannot be refunded.
Replacement lessons are subject to availability and cannot be guaranteed.
You cannot replace lessons in your cancellation period or use your replacement lesson benefit to reduce your notice period.
Any unused replacement lessons will lapse upon termination.
Termination by us
We may terminate our agreement with you in the following circumstances:
(a) If you commit a serious or repeated breach of this agreement or the Club rules of booking and the breach, if capable of remedy, is not remedied within 7 days of a default notice.
(b) If any part of your direct debit remains unpaid 14 days after its due date for payment.
Knightsbridge
Booking and Payment
Lessons are booked on a termly basis and until the last lesson of the term. Where lessons are started once the term has began, fees will be charged on a ‘pro rata’ basis.
We are unable to facilitate ‘part term’ bookings where your request is to end the term early. Bookings are not confirmed until payment has been received. You will always be provided with a confirmation of your booking via email.
Illness
A Doctors note must be provided for a serious illness or operation. Only on submission of this note can allowances in the form of replacement lessons be considered.
Increase of Fees
GetSetGo Group Limited reserves the right to increase course fees. Fees will be advertised in advance of any new course.
Club Policy
As we have contractual arrangements to use the swimming pools as a third party provider, you are required to adhere to the club rules and policies at all times. For a copy of these please ask. General courtesy and awareness is required at all times. Please refer to the location fact sheets available on the website for more specific information.
Parents/Guardians Responsibility
A parent or carer must remain on site for the duration of the lesson.
Change of Details
You must inform us of any change in address, contact details, student health or condition and also if there is a change of Guardian / Carer. These changes and any other relevant change should be made in writing to the Bookings Administrator.
Data
All data is protected by the Data Protection Act of 1998
Communications
We will only email you for reason of interest within GetSetGo Group Limited and will never provide your emails or contact details to any third party
Cancellation
You have the right to cancel your swimming lessons within 14 days of your booking. Any refunds will be subject to lessons taken plus a 15% admin fee. Lessons cannot be cancelled once the term has started unless for medical reasons provided in writing giving no less than 7 days notice. Any cancellation will be for the remainder of the term. You are able to transfer your lessons to another student who can complete your booked course. A minimum of 7 days notice is required to cancel any Crash Course booking.
Missed Classes
We are unable to replace any classes missed within a term or crash course booking. If you do not attend a lesson you will be fully charged. We do not accept cancellations or issue replacement lessons, refunds, credits or make-up classes for missed lessons Where the pool or Instructor is unavailable for your lesson you will be notified as soon as possible before your lesson. A replacement lesson will be provided in this instance. Such replacement lessons must be taken within the booked term and on the advertised dates If GetSetGo Group Limited. has to cancel a lesson or series of lessons due to but not limited to acts of God, pandemics/epidemics or actions of government, credit for any cancellations that occur will be applied to your family account. These credits will be available for use for any term-time or holiday courses for up 12months after the cancellation occurs.
Changes once your course has started
Changes are always possible where there is availability.
Annual Bookings
Annual bookings are subject to the advertised discount and offer for that given year. To qualify for the discount, payment must be made in full at the time of booking. Bookings must be confirmed in advance of the autumn term of each academic year. If an annual booking is cancelled before the end of the summer term, all previous terms will be charged at full price.
Direct Debit
Direct debit payments are taken 3 times and year in November, March and June. Payment details will be advertised prior to the payment date. All direct debits are covered by the direct debit guarantee.
Refunds
Any authorised refunds are subject to a 15% admin fee.
